How it works
Every state has an expected next event and a deadline
A work order in KIS is never simply open. It is waiting for something specific, from someone specific, by a specific time — and when that does not happen, the system acts before a person has to.
- 1
Due
An asset's service interval comes due. KIS builds the work order with the scope, the authorized limit, the jurisdiction requirement and the site's access constraints already attached.
- 2
Dispatched
The work is offered to a partner qualified for that trade and coverage area, with current insurance and licensing. If the offer is not accepted in time, it moves on without anyone noticing it stalled.
- 3
Scheduled
The appointment is confirmed against real site hours. A reminder goes out before the window. The expected arrival becomes a tracked deadline.
- 4
On site
The technician checks in from a link. If they cannot get in, the no-access path captures a structured reason, a timestamped photo and the contact attempts — which is what makes a trip charge legitimate.
- 5
Submitted
The partner submits into KIS forms, not a PDF attachment. The required package for that work order is computed from the asset, the trade, the jurisdiction and the customer's own rules.
- 6
Validated
Files are classified, values extracted, and checked for internal consistency, agreement with the asset's verified history, evidence sufficiency and rule compliance. The outcome is pass, correction required, or human review.
- 7
Deficiencies pursued
Findings become priced repairs. Approvals and purchase orders are pursued against the customer's thresholds. Red tags get urgency the rest do not.
- 8
Closed
The partner invoice is reconciled against authorized scope and contracted rate. The customer invoice follows. The asset history carries what actually happened, with its source.
A worked example
When a submission contradicts the record
The claim
A technician submits an inspection stating the deli hood suppression cylinders were hydro tested in 2024. The verified record says 2019.
What KIS does
It holds the verified value, preserves the submitted one with its provenance, finds that the 2024 service on file belongs to a different hood, and asks the partner for the one thing that would settle it: a cylinder hydro label photo.
Why it matters
A wrong hydro date silently accepted is a twelve-year compliance error and a failed inspection later. Nothing overwrites verified history without evidence.